9 Questions to Ask When Replacing Your Home Windows
We understand that replacing the windows in your home is a significant investment, and hiring the right window installer can be intimidating. We also understand that many of our customers do get other bids. So we wanted to provide you with several key questions to ask when you meet with a company. These questions should help you get a more comprehensive understanding of their company, your project and your total cost:
1. How will new windows be better than my current windows?
Any window specialist should be able to clearly tell you about their products’ specific features, and compare those to your current windows. Potential benefits would include:
- Improvement in energy efficiency
- Ease of cleaning
- Reduction of exterior noise
- Protection from ultraviolet rays
- Enhancements in safety
2. What window style should I consider for my home?
Exploring all the design options available to you can help you discover some options you might not have otherwise considered. Work with the professionals to choose the perfect window styles to complement your lifestyle. Check out the various window styles available for some ideas.
3. How long have you been in business and how often do you sell windows?
Asking these kinds of questions gives you an idea of a company’s experience and ultimately allows you to choose someone who fits your comfort level. Replacing your home windows can be a big investment, so you want to work with something that has plenty of experience.
4. What is included in my estimate?
It is important to understand what is and is not included in your window estimate so that you do not run into any unpleasant surprises when you receive your final bill. A reputable business should be transparent about the costs that are included in your estimate, as well as what additional outside costs you should take into consideration.
5. Is disposal of my current windows covered in the project’s price?
Some installers leave the disposal of your old windows up to you, while others will haul them away for you. Asking about the disposal of your current windows can ensure that you’re not surprised by any additional costs during or after the project.
6. What is the warranty on the replacement windows, and does your company offer additional warranty coverage?
Every home replacement window typically has a warranty from the manufacturer. (Check out our lifetime limited window warranty for reference.) This helps to ensure that you’re covered if something happens to the window product. Though, the manufacturer warranty usually does not cover damage related to the installation.
This is why you will want to ask the business that installs the windows what type of warranty they will provide on the installation.
Often, the window manufacturer will also offer a glass breakage warranty option, if you have ever had a window break before you know the pain that can cause. This added warranty can sometimes be a little extra but if you have a window break it pays for itself!
7. Do you carry personal liability, worker’s compensation and property damage insurance coverage?
Knowing that an installer has these types of insurance coverages can help you feel protected in the case of an accident where someone is injured or if damage is done to your property during the project.
8. Who will be installing my windows? Will you be using subcontractors or company employees for this project? How long have they been working with you?
Some companies will use subcontractors vs employees: and there are pros and cons to each situation. What you want to watch out for is a company who can not tell you who will be in your home. Many companies will use the lowest cost subcontractor that they can find and are not able to tell you who will be installing your windows. It’s YOUR home, and you should know who will be there.
9. What happens if there is an issue with the installation? Who do I call to answer any questions I have or to resolve any issues?
You may have questions after the project is underway. Or, you may have a larger issue that you want resolved before the project is complete, and the installer has moved on to the next job site. Asking this lets you know who to contact and how to reach them if something were to go wrong with your installation. A reputable business should have a direct and easy way for you to contact their company with any issues that might arise.